The Right Unit of Content Strategy Is a Customer Decision

Keyword research reveals language and demand, but it does not define site architecture. Customer decisions are a better unit for choosing pages, sections, tools, or nothing.

Marketing

4 min

Editorial decision tree mapping one customer decision to a page, section, tool, or no new asset.
Editorial decision tree mapping one customer decision to a page, section, tool, or no new asset.

Connected reading

A customer decision becomes defensible only when the evidence contract says what can support it and the publication ceiling says when not to ship.